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i made a widrawal last monday 14.09.20 and until today i still not get the money in my bank. 17.09.20 i supposed to get it yesterday just like my previous transfers. but even an email from skrill that says i have a widrawal coming. i also dont get one

Dear Angelie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to nikolas.b@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

hello its my second widrawal now. and got an email yesterday that the transfered was unsuccessfull and the money was back to my account. and immediately i made a new widrawal. and this time is fine. got an email immediately thru skrill. so i think its okey now.and i will close this case. thanks

Dear Angelie,

Thank you for letting us know that your case was resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru