Novibet Casino - 일반 토론 (2 페이지)

I kind of don't understand, you gave us the evidence but you stopped answering. How are we supposed to help you? That's why I'm telling you to file another complaint or ask for a reopening. I can't help you from my position as admin, but our team will try. The problem wasn't on our side but if you didn't reply for two weeks then it was on your side.

Will you try again, please?

Okay, I'll do as you say and make a new complaint.

Ok, farei o que você disse e farei uma nova reclamação.

As you can see, I've made my new complaint again, I hope you can help me this time, I wish you a good day.

Como vocês podem ver, fiz novamente minha nova reclamação, espero que desta vez possam me ajudar, desejo um bom dia.

I filed a new complaint at your request.

Apresentei uma nova reclamação a seu pedido.

Hello,

smart move, just stay with the complaint holder to the end of the process, please. I feel it is important to remind you that the previous complaint ended unresolved due to your unresponsiveness. It would be great to prevent that.

Thank you for your cooperation. 😎

Yesterday I contacted the casino and, as you warned, the casino officials said that the bonus was not transferred to my account because I did not activate the bonus, but the casino does not accept it.I request that the complaint be closed of my own free will and I do not want to play in this casino again, it is not reliable, thank you for your attention.

Ontem contactei o casino e, como você avisou, os responsáveis do casino disseram que o bónus não foi transferido para a minha conta porque não ativei o bónus, mas o casino não o aceita.Solicito que a reclamação seja encerrada por minha própria vontade e não quero voltar a jogar neste casino, não é confiável, obrigado pela atenção.

Well, it's a shame it turned out this way. But I see you stood your ground and this casino will be a no go area for you.

So there is nothing more to add except that I hope you will do well elsewhere and you will not have similar experiences. 🙂

My last word is this: I've been following your platform for about a year, I've registered at many casinos, for me it's all about gaining experience, these platforms are more or less about you, the employees of the group platform and I've learned the rules of the casinos. I'm sorry to say that I'm a person who loves bonuses. Who doesn't love gifts? I can't say for sure because I don't remember, it's been a while, so I want to be conciliatory rather than argumentative and say next time, guru platform for your interest and interest. I would like to thank your authorities and officials. You can close this complaint to the Espresiyalist's supervisor. I am saying this of my own free will, no problem.

A minha última palavra é esta: acompanho a sua plataforma há cerca de um ano, registei-me em muitos casinos, para mim tudo é uma questão de ganhar experiência, estas plataformas são mais ou menos sobre vocês, os funcionários da plataforma do grupo e Aprendi as regras dos casinos. Lamento dizer que sou uma pessoa que adora bónus. Quem não gosta de presentes? Não posso dizer com certeza porque não me lembro, já faz um tempo, então quero ser conciliador ao invés de argumentativo e digo da próxima vez, plataforma guru para o seu interesse e interesse. Gostaria de agradecer às suas autoridades e funcionários. Podem encerrar esta reclamação ao supervisor do Espresiyalist. Estou dizendo isso de livre e espontânea vontade, sem problemas.

This is the official thread, you don't have a complaint open, so there's nothing to close. But it's good that you described your experience at least for other players. 

For me personally, bonuses can be quite tricky, so I would be careful when I take one. If something is not clear to me, I would check the terms and conditions or ask live chat directly. I know that a lot of the problems that arise in the casino are because of bonuses, so that's why I say that. 

I wish you the best of luck and don't find yourself in the same situation in the future.