Galactic Wins Casino - 다양한 플랫폼을 통한 플레이어의 탈퇴가 지연됩니다.

On 6/30, I requested a withdrawal of $168 via bank transfer. After a series of authentication processes, I was asked to switch to Jeton, for which I submitted my information, and was approved on 7/10.

However, the transfer was not made, and after several correspondences, this time I was told to switch to SticPay on 7/20, and I made a deposit for account verification.

Nevertheless, the deposit has not yet been received at present, and I have been repeatedly told that they would transfer the funds via bank or Jeton in response to my inquiries.

I am quite uneasy, as I have heard that other people are experiencing similar issues.

6/30に銀行送金で$168の出金を申請、認証のやり取りの末に、jetonに変更してほしいと言われ、情報を提出、7/10に承認されました。

しかし、その後送金が行われず、数回のやり取りの末、今度は7/20にsticpayに変更してくれと言われ、口座確認のための入金も行いました

しかしながら、今現在着金しておらず、問い合わせをしても銀行で送金する、jetonで送金するなどと二転三転しています

他の人も同様な問題をかかえているとのことでとても不安です

Dear kmegane17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Galactic Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you were asked to make a minimum qualifying deposit in the casino with a new payment method in order to be allowed to withdraw?

Which payment methods have you deposited so far and what recommendations did the casino give you in order to withdraw your winnings successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The winning deposit was made by credit card.

The casino first requested my account information for bank withdrawals, and I submitted the documents.

After that, I was asked to change to jeton, and I was told that I needed a screenshot that shows the account information, so I submitted it (at this time, jeton payment was not requested).

After that, when I was requested to change to sticpay, I was told that I needed to deposit with sticpay, so I deposited $5.

当該の勝利金を得た入金はクレジットカードで行いました。

カジノ側からはまず銀行出金のための口座情報を要求され、書類を提出しました。

その後、jetonへの変更を要求され、口座情報の分かるスクリーンショットが必要と言われたので提出しています(この時はjetonでの入金は要求されていません)

その後、sticpayへの変更を要請された際にsticpayでの入金が必要と言われ、$5の入金をしています。

I was able to confirm receipt on sticpay earlier.

(Did you write it here?)

Anyway, I was relieved to be able to withdraw safely

先ほど、sticpayで受け取りを確認できました。

(ここに書き込んだからでしょうか？)

ともかく、無事出金できて安心しました

I am glad to hear you were able to withdraw your funds from the casino, kmegane17.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru