Galactic Wins Casino - 플레이어의 탈퇴는 확인을 위해 지연됩니다.

I have problem with my withdrawal , 3 days after i submitted for withdrawal still no payment made yet . i deposited money and take no any bonus at all . theres no problem with my betting. im not violate any their rules . they say i need to send document for account verification and i already sent them 3 days ago . after i searching galactic wins on google . then i found the bad review about keeping the winning amount , is they legit or scam ? can someone help me .. they completely using the customer service as their wall . help me . Please

Hello keshi77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galactic Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear keshi77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.