GetSlots Casino - 플레이어의 보증금이 적립되지 않았습니다.

On 06/28/24, I deposited money using my credit card. The amount was debited immediately, but the balance has still not been credited or refunded to my credit card.

I've contacted support multiple times, but received only empty phrases and no solution... The process was supposedly forwarded to the "special department". To date, I have received no response.

Feels like a scam!

Am 28.06.24 Geld über mein Kreditkarte eingezahlt. Der Betrag wurde direkt abgebucht, aber das Guthaben bis heute nicht gutgeschrieben oder auf die Kreditkarte zurückgezahlt.

mehrfach Kontakt mit dem Support aufgenommen, aber nur Floskeln und keine Lösung… Vorgang wurde angeblich an die „Spezial Abteilung „ weitergeleitet. Bis heute dazu keinerlei Rückmeldung erhalten.

man fühlt sich betrogen!

Dear Sako684,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Sako684,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.