GetSlots Casino - 플레이어의 상금이 그의 게임 기록과 일치하지 않습니다.

Don’t bother with this company, when you start winning or get features, the game will freeze and it will lock you out. Eventually you will get back in, but the features are gone or the amount is different. I sent them photos, and then photo’s of my history and they don’t match up. And they can’t give me an answer explanation as to why. Don’t bother with them.

Dear mstu91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear mstu91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.