Godbunny Casino - 플레이어가 베팅과 관련하여 기술적인 문제를 겪고 있습니다.

I received an email stating 'register and get 25 free spins worth 0.2 euros each. I completed the registration and won about 4 euros from the free bets. After this, I managed to make 70 euros after betting more than 250 euros. However, their site has a glitch where the wager doesn't progress, it's stuck at 0. Neither chat nor support services are responding, and after a few days, the bonus will burn out!!! Casino Guru, please help me!!!

Мне на имейл пришла смска 'зарегистрируйтесь и получите фриспены в размере 25 фриспина по 0.2 евро. Прошел регистрация, и выиграл около 4 евро с бесплатных ставок. Посое этого получилось сделать 70 евро сделав ставку на сумму более 250 евро. Но у них на сайте сбой отыгрыш никак не двигается стоит 0. В чате и в службе подержке не отвечают, а через пару дней то сгорает бонуска!!! Casino Guru помогите мне!!!

Dear Islombek,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you finished wagering your free bonus?

Have you activated some other bonus now? Could you please send me the screenshot or the link to the bonus you are currently playing with?

Have you ever made any deposits into this casino?

Please bear in mind that when playing with a bonus, not all games contribute toward meeting the wagering requirements.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello! They answered me... they said that wagering is from a real account. Although, yesterday when I checked the information, it was written that the bonus can be wagered from a real and bonus account and they require a screenshot. Of course I didn't take a screenshot. The funny thing is that now this tab about the bonus does not open. I wrote that this is why it doesn’t open? here it was written about wagering... but they say that this is a technical error and they wrote about the error to the technical department. Did they do that on purpose?

Здравствуйте! Мне ответили... сказали, что отыгрыш с реального счета. Хотя, вчера когда я проверял информация, там была написано, что бонус можно отыграть с реального и бонусного счета и требуют скриншот. Я конечно же не делал скриншот. Самое смешное сейчас эта вкладка про бонус не открывается. Написал мол вот почему не открывается? тут было написано про отыгрыш... а они говорят, что это техническая ошибка и написали про ошибку это на технический отдел. Они же специально так сделали?

This tab stopped working today. Although yesterday I clicked and clearly saw that the bonus can be wagered from the bonus and real account and therefore I played. If they gave a bonus by wagering from a real account, then I wouldn’t play, wasting my time on it. So, all players receive 10 such bonuses every day. Casino gurus, you understand perfectly well that they are deceiving? It’s not about the measly 70 euros (I lose that kind of money every single day) but because they are blatantly deceiving

Эта вкладка перестала сегодня работать. Хотя вчера нажимал и увидел четко, что бонус можно отыграть с бонусного и реального счета и поэтому играл. Если бы они дали бонуску отыгрышем с реального счета, то я бы и не играл, тратя на это время. Так, как такие бонусы всем игроком каждый день по 10 штук приходят. Казино гуру вы же прекрасно понимаете что они обманывают? Дело же не в жалких 70 евро (я такие деньги каждый божий день проигрываю) а потому что они нагло обманывают

Please understand that technical issues may happen and it does not mean that the casino is doing them on purpose. Have you received any timeframe when the issue should be fixed?

No, they just canceled my bonus. My money was burned... in another complaint about this casino, the complaint was also about a technical error. You should take this into account and lower their rating.

Нет, они просто отменили мой бонус. Мои деньги сгорели... в другом жалобе на этот казино тоже жалоба была на счет технической ошибки. Вы должны этого учесть и снизить их оценку.

Do you have a full transcript of your communication with customer support? Did you receive any suggestion as to how you could finish the wagering of your bonus, so that it would not be cancelled?