HellSpin Casino - 플레이어의 보증금이 입금되지 않았습니다.

Paid deposit using coinspot like usi yet for some reason they never reviewed the funds. This was almost 2 days ago now and the issue is still being disputed. I have been given no indication as to why if happened or when I will see a resolution and it's caused great emotional distress. I'm concerned I womt get my money back at all.

Dear jacquelynmaree8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Apparently they have no way of tracking it and I cant rove either or so I just lost $80 this is not a good trend its becoming more common its happening to me again with kaboombet now.

Dear jacquelynmaree8,

Please be sure to forward your payment confirmation from your provider to the casino as the proof of payment and let us know once they respond to it.

Dear jacquelynmaree8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.