Heybets Casino - 플레이어가 보증금 환불을 요구합니다.

Hello I deposited $100 through my cash app with btc to heybets casino before depositing I did my research it said it was new and that it was number 1 however I signed up and when I go to open a slot machine it says restricted I can’t play none of their games I asked for my money back and I was told I can withdraw however it won’t let me and there just ignoring me I have attached proof thank you in advance

sincerely,

Marisela L***

Dear malova201737,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are unable to launch any games and your deposit has remained completely untouched? Could you please advise how come you are not able to request a withdrawal? Are withdrawal methods missing?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i have contacted the casino and they responded one time and said I can just withdraw my money which is not true it’s locked

I installed VPN today,I logged into HEYBETS casino and I was able to open a slot machine on website and my balance is 0.0 on one of my attachments chat screenshot the agent says their VPN friendly I have attached my proof

This is the slot machine I had access to

Hey Marisela,

I hope you are doing well. My name is Max, and I am the Head of Support at Heybets.io.

As I mentioned in my email earlier today, we have completed your deposit refund and added a small gift of $10 in BTC as an apology for the delay.

The reason for the delay was due to our anti-coin mixing policy. You can only withdraw your un-wagered deposit to the same address from which you made your deposit. If you use your deposit in the casino, you can cash out to any address you like.

In 99% of cases, our withdrawals are instant. ⚡️

I hope you have a great day and feel free to reach out to our 24/7 live chat support if you require any further assistance.

Best regards,

Max 😎

Hello everyone,

Thank you both for your replies.

malova201737, could you please confirm you received the deposit refund? Can we now consider this case resolved?

Dear malova201737,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

malova201737 confirmed that the payment was received, therefore we closed this complaint as resolved.