HitNSpin Casino - 베팅 후 플레이어의 보너스 상금이 공제됩니다.

I have on 28.06 2024

I deposited €25 with a bonus and had to wager €950 in bonus money. When I still had €168, I wagered the bonus and suddenly €100 was deducted so that I still had €68 in real money in my account. I don't understand that and have never experienced anything like it... That was the last time I played with a bonus in this casino. After the €100 was deducted, I didn't win any more. I played 140 spins on one game at 0.20 cents and didn't get a single free spin.

This is the second time now.

Last time I had €940 in bonus money and €700 in bonus money was deducted from me so I still had €240 in real money. I don't understand that.

Playing like this is no fun

Kind regards, Kerstin Y*****

Ich habe am 28.06 2024

25€ eingezahlt mit Bonus musste 950€ an Bonus umsetzen. Als ich noch 168€ hatte ,hatte ich den Bonus umgesetzt und es wurde auf einmal 100€ abgezogen so das ich noch 68 € echt Geld hatte auf dem Konto. Sowas verstehe ich nicht und hab sowas noch nicht erlebt... Das war das letzte Mal das ich in diesem Casino mit Bonus spiele. Nach dem die 100€ abgezogen wurden kam kein guter Gewinn mehr. Habe auf einem Spiel 140 Umdrehungen auf 0,20 Cent und nicht ein einziges Freispiel bekommen.

Das jetzt das 2 mal.

Beim letzten Mal hatte ich 940€ mit Bonus Geld und mir wurden 700€ Bonus Geld abgezogen so das ich noch 240 € echt Geld hatte. Verstehe sowas nicht.

So macht das spielen keinen Spaß

Mit freundlichen Grüßen Kerstin Y*****

Dear kerstinyildiz93,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing.

To better understand and assist with your case, could you please provide more details regarding the following:

• Can you provide any screenshots or records of your account balance and transactions around the time the deductions occurred?
• Have you reviewed the terms and conditions associated with the bonus? Sometimes, specific wagering requirements or game restrictions can lead to deductions.
• Did you contact the casino’s customer support about this issue? If so, what was their response?

If you have any relevant communication with the casino regarding this matter, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela