HitNSpin Casino - 플레이어는 보증금으로 게임을 할 수 없습니다.

A few days ago, I deposited 25 Euros with a bonus. Everything seemed fine initially, but I was unable to play many games. A message would pop up saying, "Oops, this page is not available." This issue persisted for 2 days, preventing me from playing my favorite games. I feel like I've been cheated out of my gaming experience. Furthermore, I couldn't reach anyone in the chat; I tried the entire time. I then sent an email to Hitnspin explaining the situation, but to this day, I have received no response from the casino. It's really disappointing... 25 Euros completely wasted... Otherwise, I think the casino is cool.

Ich habe vor ein paar Tagen 25 Euro eingezahlt mit Bonus. War alles OK. Aber ich konnte sehr viele Spiele nicht spielen. Da wurde Angezeigt hoppla diese Seite ist nicht erreichbar. Das ganze lief über 2 Tage so das ich meine Favoriten Spiele nicht spielen konnte. Ich fühle mich um mein Spielvergnügen betrogen. Auch konnte ich niemanden im Chat erreichen habe es die ganze Zeit versucht. Dann habe ich eine Email an Hitnspin geschickt und das geschildert. Aber bis Heute keine Reaktion vom Casino. Traurig.. Echt 25 Euro zum Fenster raus geschmissen... Ansonsten finde ich das Casino cool.

Hello kerstinyildiz93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? Weren't the game simply blocked as they are restricted for the bonus play? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear kerstinyildiz93

We sincerely apologize for the issues you experienced with our platform. We understand how frustrating it must have been to be unable to access your favorite games and to not receive timely support.

The error message you encountered, "Oops, this page is not available," should not have occurred, and we are actively investigating the cause to prevent it from happening in the future. We would highly appreciate it if you could provide some more information on the error you received, so that we could attempt to reproduce it.

Thank you so much for your cooperation!

There were 2 days when this error message came up. In some games, even when I could play with bonus money, I wasted 25 euros. And I play a lot with you and always have problems with the live chat. It would be great if you could replace that. As I said, playing wasn't fun so I stopped and tried again a day later, but the same thing happened. My account is verified.

Es waren 2 Tage an dem diese Fehlermeldung kamm. Bei einigen spiele auch da wo ich mit Bonus Geld spielen konnte . 25 Euro zum Fenster raus geschmissen. Und ich spiele viel bei euch hab auch immer Probleme mit dem Live Chat. Es wäre toll wenn ihr das ersetzten würdet. Wie gesagt hat das spielen keinen Spaß gemacht so das ich auf gehört habe und es ein Tag später noch mal versucht hab aber da war genau das gleiche Theater. Mein Konto ist verifiziert.

Dear kerstinyildiz93

There might be several issues that was causing the error:

a) Connection problems

b) Attempting to bet with bonus money over 5 EUR.

Kind regards

Sorry, but I play with you almost every day. I'm not stupid and I know what I'm playing and how high. And I didn't have any connection problems on the Glasvaser line. And games like Christmas Big Bass were affected, as were many games without bonus money. But it's OK.

Found very good casinos..

Kind regards, Kerstin Yildiz

Sorry aber ich spiele fast jeden Tag bei euch. Ich bin nicht dumm und weiß was ich spiele und wie hoch. Und Verbindungs Probleme hatte ich nich 1000der Leitung Glasvaser. Und es waren spiele betroffen wie zb Christmas big bass genauso wie viele spiele ohne Bonus Geld. Aber ist ok.

Hab sehr gute Casinos gefunden..

Mfg.Kerstin Yildiz

There were games without bonus money and some games with bonus money. I had real money and bonus money. I've already had 2 withdrawals. But on those 2 days the message was very often 404 page not accessible. It's possible that I still have a photo of it.

Es waren spiele ohne Bonus Geld und einige spiele mit Bonus Geld .Ich hatte echt Geld und Bonus Geld. Hatte auch schon 2 Auszahlungen. Aber an den 2 Tagen ware die Meldung sehr häufig mit 404 Seite nicht erreichbar. Es könnte sein das ich davon noch ein Foto hab..

Dear kerstinyildiz93

Can the issue still be reproduced?

Thank you for cooperation!

Regards

Sorry, I don't understand the question..

Tut mir leid verstehe die Frage nicht..

Dear kerstinyildiz93

Are you still getting the same error?

Can you please tell us the steps to reproduce the issue?

Kind regards

Yes, it still happens, but not as often. I have a photo of the message but can't upload it here. No idea why. If it had been an internet error, a different image would appear. And it would say "Internet connection interrupted".

Ja es kommt immer noch vor,aber nicht mehr so oft. Habe ein Foto von der Meldung kann das hier aber nicht hochladen. Keine Ahnung warum. Wen es ein Internet Fehler gewesen wäre erscheint ein anderes Bild. Und da steht dann Internet Verbindung unterbrochen.

Dear kerstinyildiz93

Upon checking with the game provider, we were not able to reproduce the bug. Nonetheless, we've credited yoru account with 25 eur bonus for inconveniences caused.

Best regards

Thank you very much. I also have a photo of the error message but I can't upload it here, no idea why not.

thank you very much

Ganz lieben Dank. Ich habe auch ein Foto von der Fehlermeldung kann das hier aber nicht hochladen keine Ahnung warum nicht.

Herzlichen Dank

Dear kerstinyildiz93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru