HitNSpin Casino - 플레이어는 입금 금액이 누락되는 문제를 겪고 있습니다.

Hello, on 11/4/24, I deposited 1200 euros, but only 800 euros were credited. A problem was resolved on 11/15/24, and an additional 200 euros were credited. Now, 200 euros are still missing, but customer support just doesn't understand the issue. I have sent all receipts and evidence, but they don't understand that I can only see 4 payments credited on 11/4 in my player account; 2 are missing that I cannot see. Please help me. I was directed here to file a complaint, and I'm really at my wits' end. No one understands the problem. Please help me.

Hallo , habe am 4.11.24, 1200 euro einbezahlt es wurden aber nur 800 euro gutgeschrieben . Ein problem wirde dann am 15.11.24 behoben und weiter 200 euro wurden gutgeschrieben . Jetzt fehlen noch 200 euro aber der kundensupport versreht das problem einfach nicht . Ich habe alle belege und beweise gesendet aber sie verstehen nicht das ich in meinem spielerkonto nur 4 zahlungen sehen kann vom 4.11 die gutgeschrieben wurden da fehlen 2 die ich nicht sehe . Bitte helfen sie mir ich wurde hierher weitergeleitet eine beschwerde einzureichen ich habe echt keine nerven mehr , niemand versteht das problem bitte helfen sie mir .

Dear Denise15,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HitNSpin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your transaction history found in your player profile with the deposits visible?
• Could you please share proof of the transactions leaving your bank account?
• You can post screenshots here or send the information to my email at tomas@casino.guru
• If there is any relevant communication between you and the casino on the topic, kindly share it as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas