IceCasino - 플레이어에게 알 수 없는 문제가 발생했습니다.

I made a pix for my account and it hasn't gone down for 1 day, I also sent my documents and they still won't respond, please see this message!

Fiz uma pix pra minha conta e faz 1 dia que ainda não caiu, também mandei meus documentos e ainda não responderão nada, por favor veja essa mensagem!

Dear osmardomingos101,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceCasino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I'm having trouble withdrawing it's been 3 days since my money didn't fall!!

Estou com problemas pra sacar já faz 3 dias que meu dinheiro não caiu!!

Hello

The withdrawal request was created at 27.06.2022 14:44:49 (UTC)

The request was confirmed by the Casino at 28.06.2022 10:05:16 (UTC) and is currently being processed by the payment provider.

Should you have any further questions - please kindly contact live support.

Kind regards

Okay I'm waiting, thanks!

Ok estou esperando, obrigado!

Dear osmardomingos101,

The timer will be now now set on you. Keep in mind that the withdrawal may take up to 1-2 weeks. Keep us updated.

Good afternoon Today it's been 6 days since my money didn't fall!!

Boa tarde Hoje faz 6 dias que meu dinheiro não caiu!!

Dear osmardomingos101,

As the 2 weeks have passed, could you please advise if there's been any update regarding your issue?

Dear osmardomingos101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.