IceCasino - 플레이어의 상금은 몰수되었습니다.

Since I no longer trust this casino, I luckily took a screenshot. The thing is, when you claim bonuses, the maximum withdrawal amount is shown in the column at the bottom. Unless the maximum withdrawal amount is unlimited, as shown in the screenshot. I met the bonus terms and conditions and, as you can see in the screenshot, I had just under 600 euros and suddenly it was reduced to 170, even though the maximum withdrawal amount is unlimited. Every time there are subsequent changes to the alleged bonus terms and conditions, that can't be right. I'm going to withdraw 150 now and hope you can help me with the 500.

Da ich diesem Casino n8cht nicht mehr vertraue habe ich zum Glück einen Screenshot gemacht. Es geht darum, dass man, wenn man Bonuse beansprucht, unten in der Spalte steht, wie viel der maximale Auszahlungsbetrag ist. Außer der maximale Auszahlungsbetrag ist unendlich, wie hier im Screenshot beigelegt. Ich habe die Bonusbedingungen erfüllt und habe, wie im Screenshot ersichtlich, knappe 600 irgendwas Euro gehabt und auf einmal wurde es auf 170 runtergestuft, obwohl der maximale Auszahlungsbetrag unendlich ist. Jedes mal kommen nachträglich Änderungen von angeblichen Bonusbedingungen das kann es nicht sein ich werde jetzt 150 auszahlen und hoffe das ihr hier mir wegen den 500 helfen könnt.

Dear Nonameni,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing regarding the bonus terms and the reduction of your balance.

I have reviewed the information you provided, including the screenshot showing that the maximum withdrawal amount for the bonus appeared as "unlimited" at the time you were playing. I understand your frustration about your balance being reduced from nearly €600 to €170 without a clear explanation.

To better understand the situation and be able to assist you effectively, could you please clarify a few details:

1. Could you please provide us with the exact link to the bonus offer you used?
2. Could you also confirm whether you were able to successfully withdraw the €150 you mentioned?
3. Do you have any additional communication from the casino regarding this matter (emails, chat transcripts, or notifications)? If yes, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Email from the player:

Yes, I was able to successfully withdraw the remaining balance. The link for the bonus offer is no longer there.

Email from the player:

Ja ich konnte den Rest erfolgreich auszahlen. Der link ist nicht mehr da vom Bonus angebot