IceCasino - 플레이어의 입금액이 계정에 반영되지 않습니다.

I made a deposit of 125 dollars a day ago in order to continue playing, but it still hasn't shown up in my casino account. I feel like I've been robbed... How much longer do I need to wait? The worst part is that they've already taken the money from my bank account.

Hice un depósito de 125 dólares , hace un día para poder seguir jugando la cuál aún no se hace efectivo en la cuenta del casino , siento que me robaron .... O máximo cuento tiempo debo esperar , lo peor de todo es que me quitaron el dinero de mi cuenta bancaria

Dear Itaneivar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Itaneivar

Can you please specify the disputed transaction ID?

Kind regards

Dear Itaneivar

Sorry you've faced issues.

We can confirm that the ticket was raised to PSP, and we are looking forward to its resolution.

Your patience is appreciated.

Kind regards

Hello everyone,

Thank you both for your replies.

Dear IceCasino Team,

Please get back to us when you receive any information regarding the missing deposit. Thank you very much.

Hello all,

Apologies for a delay. We are pushing the PSP, since have not received feedback from them.

Kind regards

Dear IceCasino Team,

Has there been any news since your last message?

Hello,

We'd like to confirm that the deposit was successfully credited onto player's account days ago.

Kind regards

Awesome, thank you very much!

autobetting1977, can we now consider this complaint resolved?

Dear Itaneivar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.