IceCasino - 플레이어의 출금이 지연됩니다.

Both of my withdrawals, each worth 400 Euros, were supposedly transferred to my account, according to the operator’s email, one on 02.01.25 and the other on 04.01.2025!

Neither of them has appeared in my account yet!!!!

This can't be right, it’s a standard bank transfer and should have been processed by now!

I am hereby filing a complaint!

Meine beiden Auszahlungen im Wert von jeweils 400 Euro wurden eine am 02.01.25 und die andere am 04.01.2025 laut Email des Betreibers auf mein Konto überwiesen!

Bis jetzt ist keins von beiden auf meinem Konto!!!!

Kann doch nicht sein ,ist eine normale Banküberweisung,müsste schon längst gebucht sein!

Hiermit lege ich Beschwerde ein!

Dear schwendnerjurgen81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Unbelievable where is the money if the transfer is successful

Unglaublich wo soll das Geld sein bei erfolgreicher Überweisung

If the transfer has been made, and according to the email it has, it will take a maximum of 1 to 2 days

Wenn die Überweisung getätigt wurde ,und das ist sie ja laut Email,dauert es höchstens 1bis 2 Tage

Thank you for your reply, schwendnerjurgen81. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Just for your information, it has been processed and according to the email it was transferred successfully!

That's a fact, the casino doesn't have to do any more processing! It has definitely been processed and transferred, according to the casino's email!!!

Nur zur Info, bearbeitet ist es ,laut Email wurde es erfolgreich überwiesen!

Das ist Fakt ,das Casino muss keine Bearbeitung mehr machen ! Ist definitiv bearbeitet und überwiesen worden ,laut Email des Casinos!!!

Dear schwendnerjurg

Sorry to hear you faced troubles.

Please let us know if you reported the issue to our support.

Have you provided the disputed transaction IDs?

We've looked through the chat, and it seems that there is a clear misunderstanding, whether you were referring to Deposit of Withdrawal or bonus money.

We are kindly asking you to speak to live support, provide the transaction IDs, provide all the extra information that will be required to launch the investigation.

Thank you for cooperation!

Regards

This always comes from the casino as an email confirmation for the payout, they write always deposit confirmation because you are paying it into my account!!!!! It is not a deposit from me, no bonus or anything else, in the first two screenshots it is right at the top, withdrawal confirmation!!!!!!!!!

das kommt immer so von dem Casino als Email Bestätigung für die Auszahlung,die schreiben immer Einzahlungsbestätigung weil Sie es ja auf mein Konto einzahlen !!!!! Ist keine Einzahlung von mir auch kein Bonus oder irgendetwas anderes ,bei den beiden ersten. Screenshots steht es ganz oben , Auszahlungsbestätigung!!!!!!!!!

Dear  schwendnerjurg

Please kindly provide this information to support.

They will request additional information in order to launch an investigation.

Regards