Instant Casino - 플레이어의 출금이 지연됩니다.

Hello everyone,

On August 8th, I requested a withdrawal of €2250, and on August 10th, I received an email stating that the money had been sent.

As of now, I have not received anything. I contact customer support weekly and have sent them all my account statements since that day. However, I keep getting told to be patient.

Perhaps you can help me here.

Regards, Jesel

Hallo zusammen,

ich habe am 8. August eine Gewinnauszahlung beantragt, 2250€, am 10.August bekam ich eine Email, dass das Geld gesendet wurde.

bis jetzt ist nichts bei mir angekommen. Ich kontaktiere wöchentlich den Support und habe alle Kontoauszüge seit dem Tag dahin gesendet. Aber ich werde immer nur vertröstet.

vielleicht können sie mir hier helfen.

viele Grüße Jesel

Dear Jesel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

Thank you very much for your efforts and thank you for the answer.

a verification has taken place and was successful.

I have never played there with a bonus and have also received payouts that were in my account within a day.

Best regards

Jesel

Guten Morgen,

vielen Dank dass sie sich einsetzen und danke für die Antwort.

eine Verifizierung ist erfolgt und war erfolgreich.

ich habe dort nie mit einem Bonus gespielt und habe auch schon Auszahlungen erhalten, die innerhalb eines Tages auf meinem Konto waren.

viele Grüße

Jesel

Thank you for your reply, Jesel. Could you please advise when exactly you received the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?