Instant Casino - 플레이어 상금의 인출이 지연되었습니다.

I withdrew the money and it was accepted, I still have not got the money. they told me to contact my bank which I did and they've said they cannot see any funds and asked my to request a transition number/code so they could locate and track the funds for me, which the casino has refused to give. they've told me they will contact me via email but its now been over a week. There is nothing instant about this casino like they claim. the live chat feature just tells me to wait for a email. I honestly feel like this is going round in circles and would appreciate any help I can get. I also emailed their complaints department and have heard nothing back.

So the funds were "released" to myself on Friday 1/11. As my account is already fully verified, I will wait until Friday and reply once again, I am really hoping the funds do go into my bank at some point.