Jackpot Frenzy Casino - 지연된 철수는 플레이어에게 좌절감을 안겨줍니다.

The casino is not paying out my winnings, allegedly it is in the payout queue and this might take a while. I am constantly being put off even though I initiated the request on 5/5. Payouts take 3 days, but it's already been 5. I am supposed to be patient and they claim that they can see my payout being confirmed and that I will receive my money. I have written to them numerous times. I have the feeling they are just stringing me along. This is unacceptable..I am very upset.

Das Casino zahlt mir meine Auszahlung nicht aus , angeblich wäre es in der warteschleife der Auszahlung und das dies noch dauern könnte .Ständig werde Ich hingehalten obwohl ich den Antrag schon am 5.5 gestartet habe .Auszahlungen dauert 3 Tage , es sind schon 5 . Ich soll noch Geduld haben und sie könnten auch sehen das meine Auszahlung bestätigt wird und ich mein Geld bekommen würde . Ich habe sie mehrmals angeschrieben  . Ich habe das Gefühl das sie mich nur hinhalten. Das kann es nicht sein..Ich bin sehr verärgert.  

Dear Lenovozoo90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Okay, I'll wait a few more days

Okay , ich warte jetzt noch ein paar Tage

Dear Lenovozoo90,

Has the casino processed your withdrawals yet?

Has the money reached your bank account?