Kats Casino - 플레이어의 탈퇴가 지연되었습니다.

I previously made a deposit using my debit card. i provided all relevant information, including front and back copies of card, transaction showing on my statement, their banking department had no issues with my documentation.

i then made a deposit using litecoin cryptocurrency, and i attached a bonus coupon to it, increasing my balance, but it came with playthrough and max cashout requirements/limits.

i proceeded to play and meet the playthrough requirements and I played only allowable games the entire time and didn't bet over the allowable amount.

i stuck to the terms and conditions exactly how it was outlined.

my balance after meeting requirements was in excess of $1000.

i reached out to support and asked whats the maximum i can withdraw?

i was told $500.

so i made a $500 request.

to my amazement, my withdrawal amount was reduced further to $226 as the final approved amount.

i am due to receive $196 after the $30 processing fee via Bitcoin.

whatever. fine.

i provided all documentation and was given the green light by the casino.

i was then told to email username, withdrawal reference I.D.#, my bitcoin address, my email address, and my phone number to officemanager@totalgaming.biz and the instructions from the banking department and support was that after 07-10 business days, another 07-10 business days would be needed in order to process payment.

during this entire time, i have reached out to support via chat almost on an every other daily basis, and have been asked to submit information again to officemanager@totalgaming.biz

ive done so almost once every week for the past four weeks.

this is ridiculous. then my most recent experience with chat really got me fed up to the point that i am reaching out for help with my withdrawal

i was told that the delay in payment was technical issues.

technical issues?

so if i made a deposit to the casino right now, would their be technical issues or would the casino be able to accept my deposit?

how comes there are only technical issues with money coming out and not coming in?

im tired of the run around because i really need the money for my insulin medication.

please help.

the casino should be ashamed of itself and should not be allowed to be in operation.

Dear eltrapo415,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that you have passed the verification?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much for taking up my complaint and assisting me with my attempt to finally retrieve my winnings, Kristina.

I have emailed you my response to your questions from my personal email:

The subject line will read eltrapo415's Kats casino withdrawal delayed case

I look forward to your response.

Thank you very much, eltrapo415, for your cooperation. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Okay. Thanks. Hoping the casino pays out as soon as possible because I went to the emergency due to not having money for my medication.

Dear eltrapo415,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Kats Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Kats Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Dear Kubo,

Thanks for your help. There are no positive updates on this case from my end except the casino continues to stick to technical issues being the reason why my payment has been delayed.

as of 07/24/2024 i was told by chat that it will take another 4 weeks for my withdrawal to process because of technical issues. they said they are not denying my withdrawal but how did they come to that determination as far as time frame?

i was offered $65 refund but with no guarantee that it would take place. i wouldve accepted via bitcoin with no fees if it had gotten processed immediately.

the casino promotes 72-hour payout guaranteed with crypto deposit.

my last deposit was with Litecoin.

the casino is full of crap and it should be shut down for false advertisement and deceptive business practices.

i will noew only accept the full $500 that i had initially made my withdrawal request for and i am ready, willing, and able to wait this out. the hell with them.

Hi,

I apologize for the inconvenience. The third party payment company that we are coursing these payments through is facing technical difficulties on their end. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

It's been 55 days since I made my withdrawal request! The casino should fire the third-party processor and get a New one! Yet, the casino continues to send me promotional emails offering me huge Deposit bonuses and A 72 HOUR WITHDRAWAL GUARANTEED IF I DEPOSIT WITH CRYPTO. WHY PROMOTE THAT? More like 72 days the casino is full of crap

Dear Kats Casino,

Could you please provide the expected timeframe for resolving the issue with the payment provider? When can the player expect to receive his funds?

Thank you.

Hi,

The withdrawal is expected to be completed in 10-12 Business Days.

Thanks. And the amount please? It should be for the $500-$30 for the processing fee. Not the watered down amount.

Hello everyone,

I am extending the timer by an additional 7 days as it seems the withdrawal is expected to be completed by the end of next week.

Dear eltrapo415,

Please let me know once you receive your funds.

Dear eltrapo415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My apologies, but yes, the casino did send out payment via Bitcoin. Thanks Casino Guru for your help. No thanks to Kats Casino. They still suck.

Dear eltrapo415,

I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.

Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!

We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru).

An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best regards,

Kubo