KatsuBet Casino - 플레이어는 자신의 계정을 확인하는 데 어려움을 겪습니다.

Hello. I hope you can help me, I'm having problems with my verification and you want a screenshot with the payment and the name on one picture. Unfortunately, this is not possible, only with the payment and the Iban or just my name with the Iban. But somehow you don't want to fully understand or accept that. So I don't get any payout.

Hallo. Ich hoffe ihr könnt mir helfen und zwar habe ich mit meiner Verifizierung Probleme und zwar wollen Sie ein Screenshot mit der Zahlung und dem Namen auf einem Bild. Das ist leider nicht möglich, nur mit der zahlung und der Iban oder halt mein Name mit Iban. Aber das wollen Sie irgendwie nicht so ganz verstehen bzw. Nicht akzeptieren. Somit bekomme ich auch keine Auszahlung.

Hello buuuuh2017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KatsuBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you offer any alternate way to verify the payment? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello. Can be closed again. It's been dealt with. Thanks

Hallo. Kann wieder geschlossen werden. Hat sich erledigt. Danke

Thank you buuuuh2017 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick