King Billy Casino (Curacao) - 플레이어가 환불을 요청합니다.

I have lost a lot of money and I want my money back. Please block me so I don't play again.

Εχω χασει πολλα λεφτα θελω τα λεφτα μου πισω θελω να με μπλοκαρετε να μην ξανα πεξω

Dear sezersalioglou893,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you believe you are entitled to a refund?

Also, please note that you contacted casino.guru. I don't have access to your casino account therefore I cannot block it. Have you already requested the account closure directly from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sezersalioglou893,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.