Kingmaker Casino - 플레이어가 자신의 계정을 닫을 수 없습니다.

Hello,

I have been trying to close the account for a long time. I have sent several emails to sent.

I ask for your support.

Hallo,

ich versuche seit längerer Zeit das Konto zu schließen. Ich habe mehrere E-Mails an support@kingmaker.com geschickt.

Ich bitte um Unterstützung.

Dear Tornado123,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

I wrote several emails and gave various reasons. One of them was self-exclusion.

Ich habe mehrere E-Mails geschrieben und verschiedene Gründe angegeben. Ein Selbstausschluss war auch dabei.

Dear Tornado123, I have not received any emails from you.

Hello,

The account has finally been closed. Thank you.

Hallo,

das Konto wurde nun endlich geschlossen. Danke.

Dear Tornado123, can we consider the case resolved?

And

Ja

Dear Tornado123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru