Kingmaker Casino - 플레이어의 탈퇴가 지연됩니다.

I haven't received my withdrawal.

They say in the chat each time that they appreciate your patience.

They are not responding to emails.

En ole saanut nostoani.

he sanovat chatissa joka kerta, että arvostamme kärsivällisyyttäsi.

sähköpostieihin he eivät vastaa.

Dear mikkosiikila, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

Could you please specify when exactly you submitted your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

This is the first withdrawal attempt.

Kyc has been successfully approved.

I haven't used the bonuses.

26.3.2024 withdrawal request.

Tämä on ensimmäinen nosto yritys.

Kyc on onnistuneesti hyväksytty.

En ole käyttänyt bonuksia.

26.3.2024 nosto pyyntö.

I didn't get my money but it was returned to my game account, but I closed my account so you can close the complaint.

En saanut rahojani vaan ne palautettiin pelitililleni, mutta suljin tilini joten voitte sulkea valituksen.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.