Kosmonaut Casino - 플레이어 상금의 인출이 지연되었습니다.

I am scammed for 1000e withdrawal, I am totaly ignored on live chat, email and every kind of support, dont answer at all even they read the messages. I also find out im not tbe only one who is scammed on exact same way this days. Probably this casino is dead Is there any solution to get my money? becouse ill be in big dip if i cant withdraw then. Hope you will help me.

Dear Jony1989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes there is another issue. Casino is dead 4 days no one is answering on live chat,and no one is answering on email yhey ignore everything. And i am not the only one with this problem this days. I think casino is dead, dont work anymore (even they accept deposits)but the never noticed anyone abot this. This is froud not delay

Dear Jony1989,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing is recived. The situation is same, totaly ignored.

Thank you Jony1989 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Jony1989,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kosmonaut Casino representative to join this conversation.

Dear Kosmonaut Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka