Legiano Casino - 플레이어의 출금이 지연되었습니다.

Waiting for withdrawal since 26.10.

Dear Bambi2980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes withdrawals were made before, no special verification was needed and no bonuses were used.

Thank you for your reply, Bambi2980. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method have you opted for? Was it the same one you used in the past?

Last succesfull withdrawal was made on 5.11. On this date i received money, i made request on 25.10., i use visa card

Thank you for your reply, Bambi2980. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello i have cancelled my withdrawal which i have been waiting for three weeks, i placed a nother withdrawal on 15.11. And am waiting for it to be processed