Lemon Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

Hello I have the following problem with the verification. Therefore the casino only allows verification via email I have submitted the requested documents. But what was rejected is the proof of payment. I made the first deposit with Rapid Bank Transfer, the support denies it for the 3rd time and they said that I deposited via paysafecard, which is wrong and I sent the PDF file from my online banking. The only answer to that was: Hello,

We are still waiting for the above documents. please take

the requirements for documents and the verification process seriously.

Best regards

Mira

Lemon.Casino team

What can I do now ?

Best regards

Hallo ich habe folgendes Problem bei der Verifizierung. Daher das Casino die Verifizierung nur per email gestattet habe ich die angeforderte Unterlagen eingereicht . Was aber abgelehnt wurde ist der Einzahlungsnachweis . Ich hab die erste Einzahlung mit Rapid Bank Transfer getätigt der Support verneint es schon zum 3 mal und sie meinten das ich per paysafecard eingezahlt habe was nicht stimmt und ich die PDF Datei von mein Online Banking gesendet habe. Darauf hin folgte nur folgende Antwort :Hallo,

Wir warten immer noch auf die oben genannten Dokumente. Bitte nehmen Sie

die Anforderungen an Dokumente und das Verifizierungsverfahren ernst.

Beste Grüße

Mira

Lemon.Casino team

was kann ich nun tun ?

Liebe Grüße

Dear Flo2004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Flo2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.