Lemon Casino - 플레이어의 자금이 압수되었습니다.

In my opinion, Orange Entertainment BV should never have withheld the funds.

The gambling services are illegal in Germany, and therefore, the money should have been refunded.

All inquiries are being ignored.

Meines Erachtens hätte Orange Entertainment BV die Gelder nie einbehalten dürfen.

Die Glücksspielangebote sind in Deutschland illegal und daher hätte das Geld zurück erstattet werden müssen.

Sämtliche Anfragen werden ignoriert.

Dear Mr_t.h85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino confiscated your winnings?
• Could you please clarify when this happened?
• Have you received any explanation from the casino regarding this matter?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I never won anything there, only incurred losses. But since this is also illegal gambling, I requested a refund for all transactions.

So far I have made inquiries through my bank without success, but these have not been answered by the receiving bank.

I also contacted Finace Intercoporated, based in Malta, directly, but they also just said that I was not a customer and that they could not provide any information.

The support itself initially only responded with standardized emails and now refuses any communication.

The player account itself is closed.

I also consider it borderline to refer to terms and conditions and to attribute sole responsibility to the player.

The players have to identify themselves with documents and at this point at the latest the casino should have intervened and pointed out that it does not have a license to operate gambling in Germany.

Fact In Germany, Lemoncasino does not have an official license and therefore business activities are not permitted.

They will probably refer to EU guidelines, but the member states are solely responsible for regulating gambling. And according to these guidelines, gambling is not permitted in Germany.

So I tried to have the money transferred back through my bank.

I am also currently examining legal options.

I am currently trying to contact the subsidiary Proton Bulls Ltd, based in England, via an arbitration board.

In the end, in my opinion, it's all about profit!

Hallo Kristina,

ich habe dort nie etwas gewonnen nur Verluste eingefahren. Da es sich hier aber auch um illegales Glücksspiel handelt, habe ich sämtliche Transaktionen zurückgefordert.

Bisher habe ich erfolglos über meine Bank nachforschungsaufträge gestellt, diese wurden aber von der Empfängerbank nicht beantwortet.

Finace Intercoporated mit Sitz in Malta habe ich ebenfalls direkt kontaktiert, diese verweisen auch nur, dass ich kein Kunde sei und man keine Auskünfte erteilen könne.

Der Support selber antwortete zunächst nur mit standardisierten E-Mails und verweigert mittlerweile jegliche Kommunikation.

Das Spielerkonto selbst ist geschlossen.

Auch auf AGB‘ s zu verweisen und dem Spieler alleinige Verantwortung zuzuschreiben, sehe ich als grenzwertig.

Die Spieler müssen Sich mit Dokumenten legitimieren und spätesten hier hätte das Casino eingreifen müssen und darauf hinweisen müssen, dass es über keine Erlaubnis verfügt, Glücksspiel in Deutschland zu betreiben.

Fakt In Deutschland hat Lemoncasino keine offizielle Lizenz und damit ist die Geschäftstätigkeit nicht erlaubt.

Vermutlich wird man sich auf die EU-Richtlinien berufen, aber für die Regulierung des Glücksspiels ist allein der Mitgliedstaat verantwortlich. Und danach ist in Deutschland dieses nicht erlaubt.

Daher habe ich versucht die Gelder über meine Bank zurück transferieren lassen.

Zudem prüfe ich aktuell auch rechtliche Möglichkeiten.

Altuell versuche ich über eine Schlichtungsstelle an die Tochterfirma Proton Bulls Ltd mit Sitz in England heranzutreten.

Schlußendlich geht es in meinen Augen hier bloß um Profit!

Thank you for your reply, Mr_t.h85.  Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.