LeoVegas Casino - 플레이어의 출금이 지연되고 해결되지 않았습니다.

Good morning, Leo Vegas Casino has stopped operating in Peru and to this day has not refunded my available balance in my account in the amount of 2,000 soles.

They tell me that they have already sent me the payment, however, months later I still have not received it. Leo Vegas simply tells me that it is under review, but they never give me an answer. Time passes and I do not receive any news about my payment.

They don't communicate with me, they don't answer my email. They only answer me via live chat and they always tell me the same thing, they don't offer me any solutions.

Leo Vegas has a very bad payment method , that is if they actually sent me the payment, although I think they are a scam , this casino is a fraud.

I look forward to your help and solution.

buenos dias , el casino Leo vegas dejo de operar en el peru y hasta el dia de hoy no me ha hecho el reembolso de mi saldo disponible en mi cuenta por el valor de 2 mil soles.

Me dicen que ya me han enviado el pago sin embargo meses despues aun no me llega , leo vegas simplemente me dice que esta en revision , pero nunca me dan una respuesta , el tiempo pasa y no recibo ninguna noticia de mi pago.

No se comunican conmigo , no responden mi correo. Solo me atienden por chat en vivo y me dicen siempre lo mismo , no me brindan ninguna solucion.

Leo vegas tiene un metodo de pago muy pesimo , eso si es quen realidad me han enviado el pago , aunque creo que son una estafa , este casino es un fraude.

Espero su ayuda y solucion.

Dear mazita,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To help us clarify the situation, could you kindly answer a few questions:

1. Could you please specify when exactly LeoVegas informed you that you would receive a refund of your balance due to the casino no longer operating in Peru? Please forward the email with this information from the casino to veronika.f@casino.guru. Additionally, kindly include any other communication between you and the casino’s customer support that might be relevant to our investigation.
2. Have you completed the full KYC verification?
3. Which payment method did you select for your refund?

Thank you in advance for your cooperation. I hope we can resolve this issue as soon as possible.

Best regards,

Veronika

Good morning, Casino Guru

According to Leovegas, they sent me my payment on February 10th. I will forward you the email where they tell me that.

I have completed the verification process, which is why my withdrawal has been approved.

The payment method was a bank transfer to my soles account, since it's the only method offered to me. I requested a refund via Astropay, which was the method I used to deposit, but they didn't accept my request. I also suggested using Skrill, but they didn't accept that either.

I await your response and the LeoVegas Casino's response.

buenos dias casino guru

Segun leovegas me enviaron mi pago el 10 de febrero , le reenviare el correo donde me dicen eso.

He completado el proceso de verificacion , por eso es que se ha procedido con la aprobacion de mi retiro.

El metodo de pago fue de transferencia bancaria a mi cuenta de soles , ya que es unico metodo queme han ofrecido, solicite se me reembolse por astropay que fue el metodo con el que deposite pero no me aceptaron la solicitud. Tambien propuse que sea por skrill pero tampoco me aceptaron.

espero su respuesta y el casino leovegas responda.

Thank you for your email. However, the PDF you provided does not display any transactions made to or from your account.

Could you please send me a bank statement covering all transactions in your account from February 10 until today?

Looking forward to your response.

Hello Casino Guru, the statement I sent you doesn't show any transactions because no money has been transferred in or out. This is proof that I never received any money from LEOVEGAS.

I am now sending you the February and March account statements. The March statement will be in a different format since I will download it from my online banking since it is not yet available in my bank application. They will give it to me when March ends. However, you can still see all the transactions that were made in March.

I hope for your understanding and also your help against this casino that still hasn't paid me to this day.

They provide terrible service. I recommend that people not trust that casino and request that they lower their rating so that other people don't put their money at risk.

hola casino guru , el estado de cuenta que le envie no muestra ninguna transaccion porque no se ha realizado ninguna transaccion , de entrada o salida de dinero. Prueba de que nunca me llego el dinero de LEOVEGAS.

Le estoy enviando ahora el estado de cuenta de febrero y de marzo , el estado de cuenta de marzo estara en otro formato ya que lo descargare de mi banca por internet ya que aun no esta disponible en mi aplicativo del banco porque me lo dan cuando finalize el mes de marzo, pero igual se pueden ver todas las transacciones que se realizo en marzo.

Espero su comprension y tambien su ayuda contra este casino que hasta el dia de hoy aun no me paga.

Dan un pesimo servicio , recomiendo a la gente no confie en ese casino y solicito que le bajen la calificacion para que otras personas no pongan en riesgo su dinero.

Thank you very much, mazita, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear mazita,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite LeoVegas Casino representative to join this conversation.

Dear LeoVegas Casino, could you please provide more information about this case?

Looking forward to your reply.

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email ayuda-pe@leovegas.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Dear LeoVegas Casino,

Thank you for your message. I have sent an email to the address you provided. For your reference, my email address is katarina.d@casino.guru..

Dear Katarina,

Thank you for your reply.

Due to GDPR, we are unable to provide any information without certain documentation. In order for us to be able to process your request further, would you kindly be able to send us a valid power of attorney and identification document of your client?

I look forward to your reply!

Thank you in advance.

Dear LeoVegas Casino,

thank you for the update.

Dear mazita,

Would you be willing to execute a power of attorney to allow us to continue resolving this matter? The document has been sent to your email address for your review.

Dear mazita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.