Lucky Hunter Casino - 플레이어의 보너스 청구가 지연되었습니다.

Hello, I deposited 100 euros and did not receive the 150% bonus. They say the bonus is only for VIP players, but the email doesn't mention anything about it being for VIP players.

Hallo habe 100euro eingezahlt und den 150% bonus nicht bekommen sie sagen der bonus wäre nur für VIP Spieler aber in der Email steht nichts davon das der für VIP Spieler ist

Dear Chefe1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how you activated the bonus? Were you supposed to use a promo code, or special link or activate it directly in your casino account?
• Can you please forward me the promotional email you received from the casino?
• Have you already played with your deposit?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.