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They refuse to pay the 207 dollars and they keep saying that the max I can withdrawal is 110 nowhere in the term of conditions mentioned anything about 110 being the max withdrawal amount

Dear Jsan21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with the withdrawal amount limitations at the casino.

To assist you further and clarify the situation, could you please provide more details on the following points:

• When did you first attempt to withdraw the $207 from your account, and how did you discover the discrepancy between the requested withdrawal amount and the maximum withdrawal limit stated by the casino?
• Could you provide any communication or documentation from the casino regarding their refusal to pay the $207 withdrawal amount and their explanation for enforcing a maximum withdrawal limit of $110? My email address is petronela.k@casino.guru.
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jsan21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.