Malina Casino - 플레이어는 출금이 지연되는 상황에 직면하게 됩니다.

For more than 15 days, I have been trying to withdraw 3 installments of €500. However, they are not allowing me to withdraw because there is a delay in the withdrawals. This situation has led me to lose an additional €3000 since I can't withdraw the money, and I end up playing instead.

A mais de 15 dias que estou a tentar levantar 3 parcelas de 500€ ,pois entao nao deixam levantar pk estao com um atraso nos levantamentos e ainda me fizeram perder mais 3000€ pois o dinheiro nao da para levantar e acabo por ir jogar

Dear diogomarquex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please note we are unable to ask the casino for the return of lost funds due to delays in withdrawals.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear diogomarquex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.