Mega Casino - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

Hello, I paid about three days ago via astropay to mega casino, but my game account still shows zero euros, why

Moikka minä telletin noin kolme päivää sitten astropayn kautta mega casinolle mutta minun pelitilillä näkyy vieläki nolla euroa miksi

Dear Tukaani1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Tukaani1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.