Mega Dice Casino - 플레이어의 계정은 폐쇄되었고 자금은 압수되었습니다.

The situation with Megadice is extremely strange and suspicious. Initially, my ID and face verification went smoothly and took just a few minutes. However, address verification turned out to be an impossible task.

My first proof of address was rejected after only a couple of hours, without any clear reason. Only after I reached out to support did they request a phone or internet contract. I provided exactly what they asked for—a stamped contract obtained directly from the provider’s office—and submitted it on April 23-24.

Afterwards, they simply stopped reviewing my document. For two weeks, I repeatedly contacted support via live chat and email, only to receive the same generic response every time: "Your document is under review; we’ll respond via email soon."

Ultimately, they decided to block my account entirely, providing the following reason:

"We are writing to inform you that following a thorough review, your account with us has been closed and any remaining funds have been confiscated.

This decision was made in accordance with our terms and conditions, which outline the circumstances under which account closure and fund confiscation may occur."

My funds, amounting to approximately $9300 USD, have already been confiscated, and they emphasized that this decision is final and non-negotiable. At this stage, it seems to me like outright fraud, as no evidence or adequate explanation was provided for this action.

At this point, I’ve already left a review on Trustpilot, and I’ve also filed a complaint on Askgamblers, but they’re not responding to me anywhere. They just took my money—no words.

Dear peshenagol1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account has never been fully verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. Sports betting and live casino (baccarat).
2. Correct, they couldn’t verify my address document, and after several weeks of waiting, they simply closed my account.
3. I didn’t use any bonuses.

Thank you very much for your reply, peshenagol1. Do I understand correctly that the casino didn't specify which rule was breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

sent

Thank you very much, peshenagol1, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.