Mr Bet Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

Good Morning,

I've been playing at Mr. Bet since 2020, had already verified the account and also had money paid out.

I haven't played there for a long time, I indulged in a round last week and won € 900.

When I wanted to withdraw the amount, the email came the next day, saying I had to verify the account again.

You still need a confirmation that the account I used to deposit is also mine.

I paid via Klarna, which is then displayed on my account under the booking to EasyEX OU.

I got an extract from my bank with my name on it and all bank details.

I uploaded it there as a PDF and it was unfortunately rejected. Unfortunately, I can't find a reason why.

Can someone tell me what else I can do?

Guten Morgen,

ich spiele seit 2020 bei Mr. Bet, hatte das Konto schon einmal verifiziert und auch Geld auszahlen lassen. 

Jetzt habe ich seit längerem dort nicht mehr gespielt, letzte Woche mir eine Runde gegönnt und 900€ gewonnen.

Als ich den Betrag auszahlen lassen wollte, kam am nächsten Tag die Email, ich müsste das Konto nochmals verifizieren.

Sie bräuchten noch eine Bestätigung, dass das Konto welches ich zur Einzahlung genutzt habe, auch meins sei.

Ich habe über Klarna eingezahlt, was auf meinem Konto dann unter der Buchung an EasyEX OU angezeigt wird.

Von meiner Bank habe ich mir darüber einen Auszug geben lassen mit Namen darauf und allen Bankdaten.

Dies hab ich als PDF dann dort hochgeladen und es wurde leider abgelehnt. Eine Begründung warum, finde ich leider auch nicht.

Kann mir jemand sagen, was ich noch tun kann?

Dear Jub1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela and thank you for the quick reply.

After a long back and forth with those responsible, it was finally finally

the verification completed. Nevertheless, I thank you for your commitment

and wish you and your family the best, stay healthy 🙂

Guten Tag Petronela und vielen Dank für die schnelle Antwort.

Es wurde jetzt nach langem hin und her mit den Zuständigen endlich

die Verifizierung abgeschlossen. Dennoch danke ich Ihnen für Ihren Einsatz

und wünsche Ihnen und Ihre Familie das Beste, bleiben Sie gesund 🙂

Happy to hear 🙂 The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Was paid out yesterday 🙂

Wurde gestern gleich ausgezahlt 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jub1986, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru