Mr Bet Casino - 플레이어의 탈퇴가 지연되었습니다.

I won 1,000,000 and sent them everything - a signed and stamped bank statement from Banco Estado, my ID card photo, a photo of my Banco Estado debit card. The bank statement includes the payment date and document number for the transaction, as well as the payment that goes to the WEB PK ONLINE COMMERCE. I also sent them the photo that comes in the email when they receive the payment, which shows the time. Despite all this, since April 8th, they still don't want to pay me. I don't know what else to send them. They claim to be a reputable and serious casino, but they do not pay. They don't want to pay me and have been full of lies. I don't know what else to do. I played and I won, that was my luck, but now the least they can do is pay me what I won. Please help me, I want my money.

Gane 1.000.000 les envie todo cartola del banco estado firmado y timbrado mi foto carnet la foto de la tarjeta de débito bancaria banco estado en la cartola sale el pago día número de documento de la operación el pago q va a la WEB PK COMERCIO EN LINEA TAMBIÉN LE ENVIE LA FOTO QUE LLEGA AL CORREO CUANDO ELLOS RECIBEN CONFORME EL PAGO AHI SALE LA HORA .aun así desde día 8 de abril a la fecha aun no me quieren pagar ya no se que más enviarles dicen ser un casino serio de prestigio pero no pagan no quieren pagarme se an ido en pura mentira ya no se que más hacer si jugué y gane esa fue mi suerte ahora lo mínimo que me paguen lo ganado ayúdame porfavor quiero mi plata.

Dear Mateo123106,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when have you made a deposit in the casino?
• Have you been able to withdraw your funds successfully in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear to this email tomas@casino.guru I sent them the proof documentation that verified that I deposited and won and now waiting for the Mr Bet casino to pay me but they still haven't responded to me.

Estimado a este correo tomas@casino.guru les envié la documentación pruebas que verifique que yo deposite gane y ahora esperando a que me paguen el casino mr bet pero aun no me responden.

Hello, good afternoon, how is my case going? I need to be paid by Mr. Bet. If they received the correct payment and I was able to play, then because of the lack of trust, they have all my data. They have a history with days, dates, hours and even so they don't pay. The thing is, I deposit them. They agreed and I played then I won and I wanted to withdraw and they do not accept my documents.

Hola buenas tardes como va mi caso necesito que me paguen mr bet si me recibieron el pago conforme y pude jugar entonces porque la desconfianza ellos tienen todos mis datos ellos tienen historial con los días fechas horas y aun así no pagan la cosa es yo deposite ellos recibieron conforme y jugué después gane y quise retirar y ellos no aceptan mis documentos .

Thank you very much, Mateo123106, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Mateo123106,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Today I entered mr bet and I was surprised that they successfully verified my withdrawal, of course only 2 but I made the other amount of 2,445,000 divided into 3 parts, they told me that since I had already successfully made those withdrawals I would have no problems with the others .well 😄 happy after a long wait of more than a month to be able to have my money earned thank you they made me suffer so much the important thing is that they are paying me.

Hoy entre a mr bet y me encuentro con la sorpresa que me verifican con éxito mi retiro , claro solo 2 pero el otro monto de 2.445.000 lo hice repartido en 3 partes me dijeron que como ya tube con éxito esos retiro no tendría problemas con los otros .bueno 😄 feliz después de una larga espera más de un mes poder tener mi dinero ganado gracias me hicieron sufrir arto lo importante es que me están pagando.

Dear Mateo123106, thank you for the information. Could you please confirm once you have received all the requested withdrawals?

They have already verified my documents, I am waiting for them to pay me the 2 withdrawals and then the other 3 once they pay me everything I will inform you, thank you for your help.

Ya me verificaron mis documentos estoy a la espera de que me paguen los 2 retiros y después los otro 3 una vez que me paguen todo les informaré gracias por su ayuda.

So far there is too much delay in payments, more than a month for the verification to be successful. I am happy but so far nothing because they take so long do I have to wait more than a month now to receive my money?

Asta el momento demasiado demora en los pagos más de un mes para que la verificación fuera exitosa .yo feliz pero asta momento nada porque demoran tanto tengo que esperar más de un mes ahora para recibir mi dinero??

Dear Mateo123106,

You have two successful withdrawals on 2024-05-13 for 155,000.00 CLP and 400,000.00 CLP with the astropay payment method. You may try to withdraw the remaining balance using the same payment method.

I asked for the chat and they told me that I was rejected again, how is it? Please, I need you to pay me and don't play with me.

Pregunte por el chat y me dicen que salio nuevamente rechazado como es la cosa porfavor necesito que me paguen y no jueguen conmigo

Dear Mateo123106,

To make withdrawals using the Astropay One Touch payment method, you need to complete an additional verification process. This verification has now been requested.

Please note that your previous transactions were declined because this payment method was not available.

Thank you for your understanding. If you have any questions or need further assistance, please let us know.

If the first 2 astropay payments went well there shouldn't be any problem with the others and I don't understand why they tell me that astropay is not available if you have already paid me 2 withdrawals. I have already sent you the required documentation. I will wait for payment, hopefully this Monday, May 20. Please.

Si los 2 primeros pagos por astropay salieron bien no tendría que haber ningún problema con los demás y no entiendo por que me dicen que astropay no esta disponible si ustedes ya me pagaron 2 retiro. Ya les envié la documentación requerida .esperaré pago ojalá este lunes 20 de mayo. Porfavor.

Dear Mateo123106, do you have any updates regarding the withdrawal, please?