MrWest Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

Mr. West casino is asking for additional verification document after providing the basic verification docs required by the casino including proof of identity , proof of payment, and proof of payment.

Now the problem is that i provided exactly what they wanted in terms of the additional verification docs they wanted on top of what i did. which was a picture of me holding the printed version of my proof of address, a picture of me holding the front of my Id, a picture of me holding the back of my ID. i submitted it multiple times in good readable quality and they keep claiming its "blurry" when its clearly not.

Dear danielschinasi84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Have you taken the selfies in good enough lighting conditions, with the information readable?
• Could you please share your exchange with the casino regarding the particularities of their requests?
• Share the information here as screenshots or send it to me at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

i have sent you an email with all of the screenshots and all of the documents and pictures the required from me