MyEmpire Casino - 플레이어의 계정 폐쇄 요청이 지연되었습니다.

Hi, I had no previous problems with this casino, Worked perfectly fine until I decided to froze/close my account. I already sent about 3 emails asking them to close it as I want a time out gaming, 3 weeks had passed and still no reply from support.

responsible gaming tools here are nowhere to be found.

Dear Frani1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you, could you please clarify the following details?

• When exactly did you send your first request for account closure?
• Did you specify the reason for your request and the exact duration of the timeout?
• Have you tried contacting the casino through other means, such as live chat or phone support?
• Did you receive any automated response or confirmation that your emails were received?

If you have any relevant communication with the casino, such as emails or screenshots of your requests, please forward them to petronela.k@casino.guru. This will help us assess the situation and reach out to the casino on your behalf.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Frani1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.