MyStake Casino - 플레이어가 카지노 계정에 문제를 겪고 있습니다.

Hello good afternoon, on 12/03/2024 I made a deposit of 10,000ARS to the Mystake casino, here is the link just in case https://m.mystake4.com/as, which was never credited to me. I was told to wait. Today I wrote again and they inform me that they have already credited the balance and that I have already spent it. I then check the transaction history of the same casino and find that there have been no movements to date, neither of the deposit nor that I have used the account. They tell me that I have already spent the balance and they end the conversation without any explanation..

Hola buenas tardes, el día 12/03/2024 realicé un depósito de 10.000ARS, al casino Mystake, este es el link por las dudas https://m.mystake4.com/as, el cual nunca me acreditaron, me dijeron que espere, hoy volví a escribir y me informan que ya me acreditaron el saldo y que yo ya lo había gastado, a esto reviso el historial de transacciones del mismo casino y me encuentro que no hubo ningún movimiento hasta la fecha, ni del deposito y de que yo haya utilizado la cuenta, ellos me dicen que yo ya gaste el saldo y me cierran la conversación sin ninguna explicación..

Dear lucasrubiglio1989,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you ever played any games at MyStake Casino?

Could you please send me your transaction and gaming history from your casino account, along with proof of deposit to the casino? Kindly send it to my email address: veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, good afternoon, they have already deposited the balance, thank you very much...

Hola buenas tardes, ya me depositaron el saldo, muchísimas gracias...

Dear lucasrubiglio1989,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru