MyStake Casino - 플레이어는 보너스를 활성화한 후에 베팅을 할 수 없습니다.

Hello, I deposited money today and a sports betting bonus was activated that doesn't let me place bets. I would like some assistance, please.

Hola hoy he ingresado dinero y se ma a activado un bono de apuesta deportiva que no me deja apostar quisiera que me ayude

Dear shiroi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support regarding the situation?
• Did the casino give you any recommendations on how to proceed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear shiroi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.