MyStake Casino - 플레이어는 자체 제외 및 계정 활동과 관련된 문제에 직면합니다.

I had signed up to a self exclusion service, I was still advertised MyStake as a non excludable casino. Deposits were still allowed, money was still taken.

This has left me in a dier financial situation, in the most expensive time of the calendar year. I am unsure what to do. Its left me in a big big struggle.

Dear lburb27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with MysStake Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner or from a self-exclusion service will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from xxx Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.