MyStake Casino - 플레이어의 보증금이 도착하지 않았습니다.

Hello, I charged 7 usd from LTC, it arrived perfectly, I trusted myself, I deposited 25 usdt and it never arrived, I contacted the chat support and they told me that they take my complaint but they did not specify a resolution date or why it happened, 3 days ago I'm out of balance and I can't play.

Hola, cargue 7 usd de LTC me llego perfectamente, me confíe, deposito 25 usdt y nunca me llego, contacte con el soporte de chat y me dice que toma mi queja pero no me especifico fecha de resolución o por que sucedió, hace 3 días estoy sin saldo y no puedo jugar.

Dear herreraservice21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear herreraservice21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.