MyStake Casino - 플레이어 보증금 문제입니다.

I made a deposit yesterday on 01/14/2024 for 30 thousand Argentine pesos via bank transfer and it's not reflected in my account. The only thing the bank tells me is to wait longer, first two hours, then until today, and now they tell me to wait until tomorrow. I attach the payment receipt.

Hice un deposito el dia de ayer 14/01/2024 por 30mil pesos argentinos por transferencia bancaria y no se ven reflejados en mi cuenta lo unico que me dice el banco es que aguarde mas tiempo, primero dos horas, luego hasta el dia de hoy y ahora me dicen que espere hasta mañana adjunto el comprobante de pago

Dear Tomoxa97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Tomoxa97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.