N1 Casino GR - 플레이어의 계정은 중복이라는 혐의로 폐쇄되었습니다.

Since August 9, 2024, I've been trying to resolve an issue. After depositing 200 euros, I managed to increase my balance to 1,200 euros. However, as soon as I requested verification and attempted a withdrawal, my account was blocked. Despite multiple attempts to contact support, I was informed about a duplicate account. I would like more information regarding this supposed violation because I have never played with multiple accounts or had a duplicate account active. Please provide proof that I indeed had a duplicate account and specify from when, and explain why my deposit was accepted in the first place. Thank you for your time.

Από της 9.8.2024 προσπαθω να βγάλω άκρη , αφού καταθεσα 200 ευρώ μπόρεσα και τα έκανα 1200, με το που ζήτησα ταυτοποίηση και έκανα ανάληψη ο λογαριασμός μου μπλοκαρίστηκε, μετά από πολλές προσπάθειες επικοινωνίας μου απάντησαν για διπλότυπο λογαριασμό , θα ήθελα επιπλέον πληροφορίες σχετικά με την παραβίαση αυτή διότι εγώ ποτέ δεν έπαιξα παράλληλα με λογαριασμούς ούτε είχα διπλό λογαριασμό σε ενέργεια. Ας μου αποδειχθεί ότι πράγματι είχα διπλότυπο λογαριασμό και από ποτέ , και γιατί αποδέχτηκαν την κατάθεση μου ? . ευχαριστώ για τον χρόνο σας .

Dear Jordangreece,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed verification of your account?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas, I would like to inform you that I am in contact with the casino for the return of at least my deposit, a big casino like N1 should have security controls as they have but casinos for duplicate accounts because we are big people we don't remember the our email, I would like it to remain open until the deposit amount is returned to me. N1 casino is good but it can be even better.

Γεια σου Τόμας , θα ήθελα να σε ενημερώσο ότι βρίσκομαι σε επαφή με το καζίνο για την επιστροφή τουλάχιστον της κατάθεσης μου , ένα μεγάλο καζίνο σαν την ν1 θα έπρεπε να είχε δικλείδες ασφαλείας όπως έχουν αλλά καζίνο για διπλότυπου λογαριασμούς γιατί μεγάλοι άνθρωποι είμαστε δεν θυμόμαστε τα email μας , θα ήθελα να παραμείνη ανοιχτο μέχρι να μου επιστραφεί το πόσο κατάθεσης . Το καζίνο ν1 είναι καλό αλλά μπορεί να γίνει ακόμα καλύτερο .

I received the refund. Thanks

Έλαβα την επιστροφή . Ευχαριστώ

Dear Jordangreece, 

We're glad to hear that your issue has been resolved.

I'll adjust the disputed amount accordingly and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru