N1 Casino GR - 플레이어의 보증금이 적립되지 않습니다.

I deposited 30.01 euros on 15/05/2024 and yet today, 17/05/24, it has neither been returned nor credited to my gaming account.

καταθεση 30,01 ευρω 15/05/2024 και ακομη σημερα 17/05/24 ουτε εχει επιστραφει ουτε εχει πιστωθει στον παικτικο μου λογαριασμο.

Dear smNIKOS123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards

The payment provider has already replied to me that my money is in the n1casino partnership account for my account, i.e. it has already been received IMMEDIATELY by n1 casino and for its own reasons it does not credit it, i.e. it has it and is withholding it illegally, for the whole a case which is very serious, because in essence we are talking about embezzlement of money, the Public Licensing Authority in Greece is aware as well as the competent Ministry of Finance

Ο παροχος πληρωμων εχει ηδη απαντησει σε εμενα οτι τα χρηματα μου ειναι στο λογαριασμο συνργασιας n1casino για λογαριασμο μου,δλδ τα εχει ηδη παραλαβει ΑΜΕΣΑ το n1 casino και για δικούς του λογους δεν τα πιστωνει,δλδ τα εχει και τα παρακρατει παρανομα,Για ολη την υποθεση η οποια ειναι σοβαροτατη,γιατι στην ουσια μιλαμε για υπαιξερεση χρηματων,ειναι ενημερη η Δημοσια αρχη αδειοδοτησης στην Ελλαδα καθως και το αρμοδιο υπουργειο οικονομικων

Dear smNIKOS123,

Once you provide the payment confirmation to the casino, it might take up to a month to locate lost funds. It is a common issue happening in almost every casino. I would recommend to wait for the casino to sort it out. Be sure to send them the confirmation as soon as possible.

It is not a known problem and it does not happen in every casino, it only happens in n1casino which is completely unreliable and I have made a complaint to the EEEP as well as to the Ministry of Development. ATTENTION TO PLAYERS IN GREECE WHO DEPOSIT AT N1CASINO. The same thing happened to me. complains

Δεν ειναι γνωστο προβλημα και δεν συμβαινει σε καθε καζινο,συμβαινει μονο στο n1casino που ειναι εντελως αναξιοπιστο και εχω κανει σχετικη καταγγελια και στην ΕΕΕΠ αλλα και στο υπουργειο Αναπτυξης.ΠΡΟΣΟΧΗ ΣΤΟΥΣ ΠΑΙΚΤΕΣ ΣΤΗΝ ΕΛΛΑΔΑ ΠΟΥ ΚΑΤΑΘΕΤΟΥΝ ΣΤΗΝ Ν1CASINO.Σε εμενα ετυχε αυτο που ηδη εχω καταγγειλει

NEA UPDATE credited the deposit money on 22/05 and immediately allowed me to withdraw it to my bank account.

You think the topic is over

Thank you for your attention

NEA ENΗΜΕΡΩΣΗ πιστωσε 22/05 τα χρηματα της καταθεσης και μου επετρεψε αμεσως να τα αποσυρω προσ τον τραπεζικο μου λογαριασμο/.

Το θεμα θεωρειτε λήξαν

Ευχαριστω για την προσοχή σας

Dear smNIKOS123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru