N1 Casino GR - 플레이어의 상금은 몰수되었습니다.

Today, I won 18 euros from free spins. I met the wagering requirements and made a withdrawal of 2000 euros, but then my money was taken back. They said they adjusted the amount because my bet was too high.

Σήμερα κέρδισα 18 ευρώ από δωρεάν περιστροφές έκανα τον τζίρο που απαιτούσε και έκανα ανάληψη 2000 ευρώ αλλά τα χρήματα μου τα πήραν λέγοντας ότι διόρθωσαν το ποσό επειδή το ποντάρισμα μου ήταν υψηλό

Dear Agasik21, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus Terms and Conditions and I found this:

The maximum bet while wagering is 5 EUR or equivalent (5 USD, 50 NOK, 7.5 CAD/NZD). The max. bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards

Veronika