내 계정은 인증되었으며 특별한 문제 없이 몇 달 동안 서비스를 즐기고 있습니다.
카지노가 제안/토너먼트 페이지에도 표시한 Pragmatic Play 제공업체의 보상 프로그램에서 상금(베팅 요건이 없는 돈)의 성과와 관련하여 12월 말부터 심각한 문제가 제기되었습니다.
프로그램은 다음과 같습니다.
첫 번째 일일 상품 드롭과 두 번째 일일 게임 쇼 토너먼트가 포함된 Drops & Wins
상품 드롭이 포함된 Greek Sweet Tour - 일일 상품 드롭과 같은 금액과 주간 주기 내에 드롭을 통해 세 단어를 얻은 경우 추가 상금 €100.
프로그램은 동일한 게임이나 참여 게임에서 병렬로 실행되었습니다.
모든 것은 제가 라이브 카지노의 특정 게임 쇼에서 주로 플레이를 시작한 2023년 12월 27일에 시작되었습니다.
다른 회사를 통해서 데일리 게임쇼 토너먼트(20:00-19:59)의 경품이 매일 20:29에 계좌에 입금되는 경험을 했습니다.
던지기의 경우 해당 금액이 잔액에 직접 추가되었습니다.
그러나 상품을 적립하는 구체적인 방법은 n1casino에는 적용되지 않았습니다. 나중에 깨달은 사실은...
그래서 12/27에 종료된 Daily Game Show 토너먼트의 상품을 받지 못한 채 다음날 지원팀에 연락하여 관련 스크린샷을 보냈습니다. 12월 28일에 끝난 데일리 게임 쇼 토너먼트에서 새로운 상품을 받기 위해 저도 그렇게 했습니다.
특히 두 사람은 12/28 및 29/12에 회사에 의해 인정을 받았고 회사는 "지불 일시 중지를 선언"했으며 끊임없는 의사 소통을 통해 다음과 같은 응답을 받았습니다. 전달되었습니다. 기다려주십시오.
그 사이에 저는 2023년 12월 29일부터 2024년 1월 4일까지 Daily Game Show 토너먼트에서 일일 상품을 획득했습니다. 그런 다음 회사 양식에 공식적으로 불만을 제기했습니다.
€150의 "Your Gift from Pragmatic" 크레딧이 비교적 즉시 발급되었습니다. 논리적 순서와 일치하지 않고 획득한 보상의 총액을 포괄하지 않는 금액입니다. 이메일과 증거를 통해 마침내 €370의 추가 금액이 입금되었습니다.
그렇다면 회사는 일일 게임 쇼 토너먼트에서 상금을 수여했다고 말할 수 있습니다. 이 방식은 용납할 수 없었지만 금액이나 해당 보상 프로그램에 대해서는 언급하지 않고 "Pragmatic에서 제공한 선물"이라는 이메일을 받았습니다. 그 동안 n1casino 플랫폼에는 잔액 및 거래의 이동을 모니터링할 수 있는 기록과 기능이 없습니다. 때로는 라이브 채팅 지원을 통해 크레딧 금액과 크레딧 실현 시점에 대한 정보만 제공받았습니다. "원데이 토너먼트" 외에는 아무런 추가 정보도 없이!!!???
내가 입수한 정보에 따르면, 나는 Daily Game Show 토너먼트에서만 상을 받았고 다른 2개 프로그램에서는 상을 받지 못했다는 결론이 나왔습니다.
내가 그들에게 물은 질문과 내가 그들에게 준 증거에 대해 그들은 내가 Pragmatic으로부터 모든 상을 받았다고 그리고/또는 인내심을 가지라고 대답했습니다.
2024년 2월 2일에 저는 €25, €135, €35 및 €90 금액의 영수증을 보낸 것에 대해 EEEP에 불만 사항을 제출했습니다.
동시에 일일 게임쇼 토너먼트의 모든 상품이 적립되었는지 확인할 수 있도록 자세한 상품 크레딧 목록을 회사에 전달해 달라고 요청했습니다.
나는 또한 그에게 2023년 12월 27일부터 2024년 2월 2일까지 전체 기간에 대한 실용주의적 플레이의 증거를 제시해 달라고 요청했는데, 그 기간 동안 나는 본질적으로 무작위였고 특히 증거를 기록하기 어려운 롤형 상금을 받을 가능성이 있었습니다. , 특히 2024년 1월 14일 이전에는 이 분야에서 n1casino의 운영과 신뢰성에 대해 매우 순진했습니다.
추신: 그리스에는 특정 프로그램에서 직접 및/또는 자동 신용을 활성화/허용하지 않은 회사가 아직 한 군데 있었습니다. 이 회사가 인식하지 못하고 처리하지도 않은 일일 게임 쇼 토너먼트(개인적으로 참가하여 우승했음)에 대한 나의 청구는 EEEP에 불만을 제기한 직후 즉시 총 금액 €140를 적립했습니다.
EEEP로부터 정보를 기다리고 있습니다. n1casino가 무엇에 대답하고 무엇을 할 것인지에 대해. 그러나 다수의 의사소통과 증거를 통해 보상 프로그램 모니터링의 오작동을 바로잡는 데 주의를 기울이지 않았을 뿐만 아니라, 의무 사항을 준수한다고 단호하게 명시한 점이 인상적입니다. 플레이어에 대한 완전한 무례함에 의지하기 전에.
My account is authenticated and I have been enjoying the services for months without any particular problems.
An intense problem was presented from the end of December regarding the performance of prizes (money without wagering requirements), from reward programs of the Pragmatic Play provider, which the casino also displayed on its offers/tournaments page.
The programs were:
Drops & Wins which included 1st Daily Prize Drops and 2nd Daily Game Show Tournament
Greek Sweet Tour, which contained drops of prizes - amounts of money like the Daily Prize Drops and an extra prize of €100 if within a weekly cycle you obtained a trio of words through their drops.
The programs ran in parallel in the same game or participation games.
It all started on 27/12/2023 when I started playing mainly on a certain Game Show at Live Casino.
Through other companies I had the experience that the prizes from the Daily Game Show Tournament (20:00-19:59) were credited to the account at 20:29 everyday.
As for throws, the corresponding amounts were added directly to the balance.
However, the specific ways of crediting the prizes did not apply to n1casino. Something I realized later...
So not having been credited with the prize of the Daily Game Show Tournament that ended on 12/27, the next day I contacted support, sending relevant screenshots. Which I also did for the new prize from the Daily Game Show Tournament that ended on 12/28.
The two in particular were credited by the company, I think on 12/28 & 29/12, which then "declared a suspension of payments" while in my constant communications, the responses were: it has been forwarded, please be patient.
Meanwhile I was winning daily prizes in the Daily Game Show Tournaments from 12/29/2023 to 1/4/2024. Then I made an official complaint on the company's form.
A €150 "Your gift from Pragmatic" credit was issued relatively immediately. An amount that did not correspond to any logical order and which did not cover the totality of the obtained rewards. Through email and proof, I was finally credited with an additional amount of €370.
Then, I can say that with one consequence the company credited prizes from the Daily Game Show Tournaments. Although the way this was done was unacceptable: I would receive an email saying "Your gift from Pragmatic", without mentioning the amount, nor which reward program it corresponded to. In the meantime, on the n1casino platform there is no history and the ability to monitor the movement of the balance and transactions. Sometimes through Live Chat support I was only informed about the amount of the credit and the exact moment of its realization. Without any further information, other than the "One Day Tournament"!!!???
From the information available to me, the conclusion was that I was only credited with prizes from the Daily Game Show Tournaments and none from the other 2 programs.
To the questions I asked them and the proofs I gave them they answered that I have received all the prizes from Pragmatic and/or to be patient.
On 2/2/2024 I filed a complaint with the E.E.E.P. having sent a volume of receipts for amounts of €25, €135, €35 and €90.
At the same time, I requested that the company deliver a detailed list of prize credits, so that I could cross-check if all the prizes from the Daily Game Show Tournaments have been credited.
I also requested that he present evidence of Pragmatic Play for the entire period from 12/27/2023 to 2/2/2024 where I was a potential recipient of roll-type prizes, which were random in nature and particularly difficult to record evidence of, especially before the 14/1/2024 I was quite naive about the operation and reliability of n1casino in this particular.
Postscript: there was still one company in Greece that did not have active/allowed direct and/or automated credit in the specific programs. My claims for Daily Game Show Tournaments (I had participated and won for individual days), which this company did not recognize and did not deal with, immediately after complaining to the E.E.E.P. immediately credited a total amount of €140.
I am awaiting information from the EEEP. about what n1casino will answer and do. It is impressive, however, that in a multitude of communications and evidence, not only did it not take care to correct any malfunction in monitoring the reward programs, but it categorically stated that it was fine with its obligations. Before resorting to complete disrespect towards the player.
Ο λογαριασμός μου είναι ταυτοποιημένος και απολάμβανα τις υπηρεσίες για μήνες χωρίς ιδιαίτερα προβλήματα.
Έντονο πρόβλημα παρουσιάστηκε από τα τέλη Δεκέμβρη σε ό,τι αφορά την απόδοση επάθλων (χρηματικών ποσών χωρίς απαιτήσεις στοιχηματισμού), από προγράμματα επιβράβευσης του παρόχου Pragmatic Play, τα οποία το casino, πρόβαλε και στη σελίδα προσφορών/τουρνουά του.
Τα προγράμματα ήταν τα:
Drops & Wins που περιλάμβανε τα 1α Daily Prize Drops και 2α Daily Game Show Tournament
Greek Sweet Tour, που περιείχε ρίψεις επάθλων - χρηματικών ποσών σαν τα Daily Prize Drops και ένα έξτρα έπαθλο 100€ αν στα πλαίσια εβδομαδιαίου κύκλου αποκτούσες μια τριάδα λέξεων μέσω ρίψεών τους.
Τα προγράμματα έτρεχαν παράλληλα στο ίδιο παιχνίδι ή παιχνίδια συμμετοχής.
Όλα άρχισαν στις 27/12/2023 που ξεκίνησα να παίζω κυρίως σε ένα συγκεκριμένο Game Show στο Live Casino.
Μέσω άλλων εταιριών είχα την εμπειρία πως τα έπαθλα από τα Daily Game Show Tournament (20:00-19:59) πιστώνονταν στο λογαριασμό στις 20:29 καθημερινά.
Σε ό,τι αφορά τις ρίψεις, τα αντίστοιχα ποσά προσθέτονταν άμεσα στο υπόλοιπο.
Ωστόσο οι συγκεκριμένοι τρόποι πίστωσης των επάθλων, δεν ίσχυαν στο n1casino. Κάτι που αντιλήφθηκα μετέπειτα...
Μη έχοντας πιστωθεί λοιπόν το έπαθλο του Daily Game Show Tournament που έληξε στις 27/12, την επόμενη ημέρα επικοινώνησα με την υποστήριξη, στέλνοντας και σχετικά στιγμιότυπα. Κάτι που έκανα και για το νέο έπαθλο από το Daily Game Show Tournament που έληξε στις 28/12.
Τα συγκεκριμένα δύο πιστώθηκαν από την εταιρεία, νομίζω στις 28 & 29/12, η οποία κατόπιν "κήρυξε παύση πληρωμών" ενώ στις διαρκείς επικοινωνίες μου, οι απαντήσεις ήταν: έχει προωθηθεί, κάντε υπομονή.
Στο μεταξύ κέρδιζα καθημερινά έπαθλα στα Daily Game Show Tournaments, από τις 29/12/2023 έως και τις 4/1/2024. Τότε έκανα και επίσημο παράπονο στη φόρμα της εταιρείας.
Σχετικά άμεσα προέκυψε μια πίστωση "Το δώρο σας από την Pragmatic" ποσού 150€. Ποσό που δεν αντιστοιχούσε σε κάποια λογική σειρά και το οποίο δεν κάλυπτε το σύνολο των αποκτημένων επάθλων. Μέσω email και αποδεικτικών τελικά μου πιστώθηκε επιπλέον ποσό των 370€.
Κατόπιν, μπορώ να πω, πως με μία συνέπεια η εταιρεία πίστωνε έπαθλα από τα Daily Game Show Tournaments. Αν και το τρόπος με τον οποίο γίνονταν αυτό ήταν απαράδεκτος: λάμβανα ένα email που έλεγε "Το δώρο σας από την Pragmatic", χωρίς να αναφέρει το ύψος του ποσού, ούτε σε ποιο πρόγραμμα επιβράβευσης αντιστοιχούσε. Στο μεταξύ στην πλατφόρμα του n1casino δεν υπάρχει ιστορικό και δυνατότητα παρακολούθησης της κίνησης του υπολοίπου και των συναλλαγών. Κάποιες φορές μέσω τις Live Chat υποστήριξης ενημερωνόμουν μόνο για το ύψος της πίστωσης και την ακριβή στιγμή πραγματοποίησής της. Χωρίς την οποιαδήποτε περαιτέρω πληροφορία, πέρα του ό,τι αφορούσαν τα "One Day Tournament"!!!???
Από τα στοιχεία που είχα στη διάθεσή μου, το συμπέρασμα ήταν πως μου πίστωναν αποκλειστικά έπαθλα από τα Daily Game Show Tournaments και καθόλου από τα υπόλοιπα 2 προγράμματα.
Στα ερωτήματα που τους έθετα και τα αποδεικτικά που τους παρείχα απαντούσαν πως έχω λάβει όλα τα έπαθλα από την Pragmatic ή/και να κάνω υπομονή.
Στις 2/2/2024 έκανα καταγγελία στην Ε.Ε.Ε.Π. έχοντας στείλει όγκο αποδεικτικών για ποσά 25€, 135€, 35€ και 90€.
Παράλληλα ζήτησα να παραδώσει η εταιρεία αναλυτική λίστα των πιστώσεων επάθλων, για να μπορέσω να διασταυρώνω αν έχει πιστωθεί το σύνολο των επάθλων από τα Daily Game Show Tournaments,
Επίσης ζήτησα να παρουσιάσει στοιχεία της Pragmatic Play για όλο το διάστημα από 27/12/2023 έως 2/2/2024 όπου ήμουν δυνητικός λήπτης επάθλων τύπου ρίψεων, που η φύση τους ήταν τυχαίας απονομής και ιδιαίτερα δύσκολη η καταγραφή αποδεικτικών, όταν μάλιστα πριν τις 14/1/2024 ήμουν αρκετά αφελής σε ό,τι αφορούσε τη λειτουργεία και αξιοπιστία του n1casino στο συγκεκριμένο.
Υστερόγραφο: υπήρχε ακόμη μία εταιρεία στην Ελλάδα που στα συγκεκριμένα προγράμματα δεν είχε ενεργή/επιτρεπτή την άμεση ή/και αυτοματοποιημένη πίστωση. Διεκδικήσεις μου για Daily Game Show Tournaments (είχα συμμετάσχει και αποκτήσει για μεμονωμένες ημέρες), τις οποίες αυτή η εταιρεία δεν αναγνώριζε και δεν ασχολούνταν, αμέσως μετά καταγγελία στην Ε.Ε.Ε.Π. πίστωσε ευθύς συγκεντρωτικό ποσό των 140€.
Είμαι σε αναμονή ενημέρωσης από την Ε.Ε.Ε.Π. για το τι θα απαντήσει και τι θα πράξει η n1casino. Είναι εντυπωσιακό πάντως το γεγονός, πως σε πληθώρα επικοινωνιών και αποδεικτικών, όχι απλά δε φρόντισε να διορθώσει την όποια δυσλειτουργία παρακολούθησης των προγραμμάτων επιβράβευσης, αλλά με κατηγορηματικό τρόπο δήλωνε πως ήταν εντάξει στις υποχρεώσεις της. Πριν καταφύγει στην πλήρη απαξίωση απέναντι στον παίκτη.
자동 번역:
