National Casino - 제3자 결제 수단에서 입금된 입금으로 인해 플레이어의 상금이 몰수되었습니다.

Hello,

We played for hours yesterday and went from 20 EUR to 100 EUR. I then tried to pay out and then I had to verify myself first. I have made. The next day I was verified and tried to withdraw again. It didn't work either. After hours of writing with the support, they said they would transfer it to me as an exception. The next day and my account was suddenly blocked and this email came. :

Very dubious, I hope you can get my money back.

Thank you.

Hallo,

Wir haben gestern stunden lang gespielt und sind von 20 eur auf 100eur hochgekommen. Ich hab dann versucht auszuzahlen dann kam das ich mich erstmal verifizieren muss. Habe ich gemacht. Nächste tag war ich verifiziert und habe wieder versucht auszuzahlen. Ging auch nicht. Nach stundenlangen schreiben mit den support haben die gesagt sie würden mir es ausnahmsweise überweisen. Nächste tag und mein konto war auf einmal gesperrt und es kam diese email. :

Sehr unseriös.Ich hoffe sie können mein geld zurück holen.

Danke.

Dear Bogdan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. Could you please clarify whether you used a payment method issued in your name or not?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Bogdan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.