Need For Spin Casino - 플레이어의 보증금이 입금되지 않았습니다.

I deposited 60 euros yesterday using an immediate bank transfer. The funds were debited from my bank account but were not credited to the website. I contacted them immediately and they told me to wait for 24 hours. Today, I tried to log in to check if the funds were there and I received a message stating that this casino does not operate in Spain. Now, I can't contact them. How is this possible? Have they stolen from me?

Ingresé 60 euros el día de ayer con transferencia bancaria inmediata se me descontaron de mi cuenta bancaria y no se me ingresaron en la página, me puse en contacto con ellos al momento y me dijeron que me esperara 24 horas, hoy he ido a entrar para ver si estaban y no me deja acceder diciendo que este casino no opera en España, y ahora no puedo contactar con ellos, como es posible? Me han robado?

Dear Mrmojon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need For Spin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino at support@needforspin.com and requested a refund of your deposited funds?

Could you please explain when you registered in the casino and when you made the deposit in the casino and which deposit method did you choose?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mrmojon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.