NovaJackpot Casino - 플레이어의 응답 및 결제가 지연되고 있습니다.

I have been waiting for my payout of 500 Euros since April 25th and have already deposited more than 720 Euros. The chat has been blocked and I can only contact support by message. I get no response to my messages. This casino is not playing fair with its customers. I have considered involving the affiliate manager.

Ich warte seit 25.04 auf meine Auszahlung von 500 Euro und habe bereits mehr als 720 Euro eingezahlt. Der Chat wurde gesperrt und ich kann den Support nur per Nachricht schreiben. Ich bekomme keine Antwort auf meine Nachrichten. Dieses Casino spielt nicht fair mit seinen Kunden. Ich habe überlegt ob ich den Affiliate Manager einschalte.

Dear saad955,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

According to my account, no verification is necessary. I also don't get any answers from support about my withdrawal. A transfer can't take several weeks in a reputable casino. I will contact affiliate manager

Laut meinem Konto ist keine Verifizierung notwendig. Ich bekomme auch keine Antworten zu meiner Auszahlung vom Support. Eine Überweisung kann auch keine mehreren Wochen dauern in einem seriösen Casino. Ich werde affiliate Manager kontaktieren

Since now it's been exactly 14 days since you requested your withdrawal, could you please advise if you received your winnings?

Received prize thank you!

Gewinn erhalten danke!

Dear saad955,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru